Privacy Policy

Effective date: November 13, 2026

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Qualicopack ("we," "us," or "our") operates qualicopack.com. This policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and the rights and choices you have, including rights under California law, Canadian law, and the EU and UK General Data Protection Regulations.

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1. Who We Are

Qualicopack, 2840 South Alameda Street, Vernon, California 90058, United States.

Email: behrooz@qualicopack.com

Phone: 310-209-8181

Privacy Officer: Behrooz Soofer, reachable at behrooz@qualicopack.com or 310-209-8181.

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2. Information We Collect

Information you give us: (a) identifiers and contact details, such as your name, email address, phone number, company name, and mailing address, when you submit a contact, quote, appointment, or information request form, sign up for updates, or book a service; (b) account information, such as your login email and password, if you create a member account; (c) communications, meaning the contents of messages and requests you send us; and (d) commercial information, such as the services you inquire about or book.

Information collected automatically: your IP address, browser and device type, pages visited, and the date and time of your visit, through cookies and similar technologies provided by our website platform.

Sensitive personal information: we do not intentionally collect sensitive personal information, such as government ID numbers, financial account numbers, or health information. Your account password is used only to log you in. Please do not include sensitive details in your messages to us.

We collect this information directly from you and from your browser or device. We do not buy personal information about you from other companies.

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3. How We Use Your Information and Our Legal Basis (EU/UK)

- To respond to inquiries and provide quotes: steps taken at your request before entering a contract, and our legitimate interests in running our business.

- To schedule and manage appointments and bookings: performance of a contract.

- To create and maintain your member account: performance of a contract.

- To send marketing emails and updates you signed up for: your consent, which you can withdraw at any time.

- To operate, secure, and improve our website and prevent fraud and abuse: our legitimate interests in a secure and functioning website.

- To comply with legal obligations, such as tax and record-keeping: legal obligation.

- Essential cookies needed for the site to function: our legitimate interests and strict necessity.

We do not use your personal information to make decisions about you by automated means that have legal or similarly significant effects, and we do not build profiles for advertising.

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4. Who We Share Information With

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under California law. We have not sold or shared personal information in the past 12 months.

We disclose personal information only to: (a) service providers who process information on our behalf under contract, including Wix.com, our website hosting, forms, booking, and member login platform; and (b) authorities and professional advisers, such as lawyers and accountants, when required by law, to protect our rights, or under confidentiality duties.

If we undergo a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, with notice to you where required.

In the past 12 months, we have disclosed the categories of personal information listed in Section 2 (identifiers, account information, communications, commercial information, and internet activity) to our service providers for the business purposes described in Section 3.

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5. Cookies and Tracking

Our site uses cookies that are strictly necessary for it to work, such as keeping you logged in, plus the basic analytics provided by our website platform, Wix. We do not use Google Analytics, advertising pixels, or other third-party analytics or advertising tools.

Where the law requires your consent, such as for visitors in the EU, UK, or Quebec, we will not set non-essential cookies until you opt in. You can change your choice at any time through our cookie settings or your browser.

We honor the Global Privacy Control browser signal as a request to opt out of the sale or sharing of personal information. Because we do not sell or share personal information, there is nothing further to opt out of. Our site does not respond to Do Not Track signals beyond the choices described here.

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6. International Transfers

We are based in the United States, and our website platform may process information in the United States and other countries. If you are in the EU, UK, or Canada, your information may be transferred outside your country. Where required, we rely on safeguards such as standard contractual clauses or other approved transfer mechanisms with our service providers. For Quebec residents, we assess privacy risks before transferring personal information outside Quebec.

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7. How Long We Keep Information

We keep contact, quote, appointment, booking, and account records for 2 years after our last interaction with you, or until you close your account or ask us to delete your information, whichever is first. We keep marketing email subscriptions until you unsubscribe. We may keep certain records longer when the law requires, for example for tax or accounting purposes. After that, we delete or de-identify the information.

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8. Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information. No method of transmission or storage is completely secure. If a data breach affects your information, we will notify you and the regulators as required by law.

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9. Your Rights

California residents (CCPA/CPRA): You have the right to know what personal information we collect, use, disclose, and sell or share, and to request a copy; to delete your personal information, subject to legal exceptions; to correct inaccurate personal information; to opt out of the sale or sharing of your personal information (we do not sell or share it); to limit the use of sensitive personal information (we do not use it beyond what is permitted); and to not be discriminated against for exercising your rights. California residents may also ask once a year which categories of personal information we disclosed to third parties for their direct marketing. We do not disclose personal information for third-party direct marketing.

Residents of the EU, EEA, and UK (GDPR/UK GDPR): You have the right to access your data, correct it, erase it, restrict or object to processing, receive a portable copy of your data, and withdraw consent at any time without affecting processing already done. You also have the right to complain to your local data protection authority, such as the UK Information Commissioner's Office or the authority in your EU country.

Residents of Canada (PIPEDA and provincial laws): You have the right to access your personal information, challenge its accuracy and have it corrected, and withdraw consent, subject to legal and contractual limits. You may complain to the Office of the Privacy Commissioner of Canada or your provincial regulator. Quebec residents also have the right to data portability and to be informed if we use technology to identify, locate, or profile you (we do not). You may also complain to the Commission d'acces a l'information du Quebec.

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10. How to Make a Request

Contact our Privacy Officer by email at behrooz@qualicopack.com, by phone at 310-209-8181, or by mail at Qualicopack, Attn: Privacy, 2840 South Alameda Street, Vernon, California 90058.

We will verify your identity by matching the information you provide to what we hold, and may ask for more details. You may use an authorized agent; we may ask for proof of authorization. We respond within the time the law requires, generally within 45 days (California), one month (EU/UK), or 30 days (Canada), and we may extend where the law permits. Requests are free, unless they are manifestly unfounded or excessive. If we deny a request, we will explain why.

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11. Marketing Emails

We send marketing emails only to people who have asked for them or whose consent we have under applicable law. In Canada, we obtain express or implied consent as required by CASL; in the EU and UK, we rely on your opt-in consent. Every email includes our identity and contact information and a simple way to unsubscribe, and we honor unsubscribe requests promptly. You can also unsubscribe by emailing behrooz@qualicopack.com.

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12. Children

Our website is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

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13. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to contact a regulator, including the California Attorney General or California Privacy Protection Agency, your EU or UK data protection authority, the Office of the Privacy Commissioner of Canada, or the Commission d'acces a l'information du Quebec.

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14. Changes to This Policy

We review this policy at least once a year and update it when our practices change. We will post the new version here with a new effective date and, where required, notify you directly.

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15. Contact Us

Qualicopack

Attn: Privacy

2840 South Alameda Street

Vernon, California 90058

Email: behrooz@qualicopack.com

Phone: 310-209-8181